You can contact the fan support team via the official support email address [email protected].

Yes. You can edit your details or update your payment method securely in your personal account area. You can also request personalized assistance if you prefer to receive direct help.

The Club Athletic Premium card includes an invitation valid for its period of validity. To gain access, simply present it along with your card at the museum counter. The invitation allows access to the complete “AC Museoa + San Mamés Tour with audio guide” tour.

If you upgrade your membership from Club Athletic to Club Athletic Premium, a proportional discount will be applied based on the months already enjoyed. Below is a table showing the rate to be applied according to the months already enjoyed within the Club Athletic membership:

Registration is done on the official Athletic Club website. All you need to do is fill in your personal details and, if you choose a paid membership, select your payment method. Once registered, you will receive a confirmation email with your login details to access your personal area on the Club Athletic website.

Anyone who shares the values and passion for Athletic Club can sign up, regardless of their age or place of residence. Registration is open to supporters from Bizkaia and the rest of the world.

Being a member of Club Athletic gives you access to ticket pre-sales at San Mamés, discounts at the official store, AC Museoa, AC Campus, and Football Center.

It also offers access to exclusive content, monthly prize draws, experiences with players, and the possibility of requesting tickets for away games.

You can access it from the “Personal Area” section of the official website or through the Athletic Club app, using your ID number and registration password.

If you have forgotten your password, you can easily reset it by following the instructions on the portal.

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Yes. Club Athletic members have access to an exclusive pre-sale period to purchase tickets before they go on sale to the general public.

For away games, the Club reserves a number of tickets that Club Athletic supporters can request, with each person entitled to purchase one ticket.

Tickets for San Mamés are nominal, personal, and non-transferable, unless otherwise indicated in the event information. In the case of away games, the successful bidder must indicate the travel plans of the end user of the ticket.

From the official Athletic Club website, select the desired match and access it via the membership link.

Minors can purchase tickets at a special price, subject to availability, by entering the code “INFANTIL” in the “Promoción Club Athletic” field.

For high-demand matches, a virtual queue is enabled; it is recommended not to close the browser to maintain your position. Tickets reserved in the cart remain blocked for 10 minutes.

Tickets for the general public usually go on sale three weeks before the match. Club Athletic supporters have exclusive pre-sale access from the Thursday before. For TOP matches (European, Copa, Real Madrid CF, FC Barcelona, and Real Sociedad), Club Athletic Premium cardholders have access one day earlier, on the Wednesday before.

Each supporter can purchase up to two tickets per match.

How to request tickets for groups? For requests of 9 or more tickets, please contact the group service at: [email protected].

The €30 coupon can be used once only for LaLiga matches, except against Real Madrid CF, FC Barcelona, and Real Sociedad.

Shipping the Welcome Pack is free within the Iberian Peninsula.

For shipments to Europe, the cost is €15, and for the rest of the world, €25.